💬 Help & support
We’re here before, during and after your trip.
Hours
Sun–Thu 8:00–22:00 · Fri until 2 hours before Shabbos · closed Shabbos & Yom Tov (US Eastern)
Frequently asked questions
How do I cancel or change a booking?
Go to My account → My trips, open the trip and tap Cancel or Change. Most stays have free cancellation until 7 days before check-in. Non-refundable rooms can’t be refunded.
How do you check that a hotel is Shabbos-friendly?
We only show a Shabbos or kosher feature when it is listed on the hotel’s own website, or when we contacted the hotel and they confirmed it. Anything else is marked ‘not yet confirmed’, and you can ask us to check.
How far is the shul and the mikvah?
Every stay shows walking and driving minutes to the nearest shul, mikvah, kosher food and Chabad. Tap the squares on the hotel page for all places with hours and directions.
Can I book Shabbos meals?
Yes. If a Chabad is within a 30-minute walk of your stay you can reserve a seat. Otherwise you can order Shabbos food delivered to your stay before candle lighting.
Which payment methods do you accept?
All major credit and debit cards. You pay once for the whole trip, and taxes are included.
Do you help with Pesach trips?
Yes. Search with your dates and we flag when the trip includes Pesach or Yom Tov, and show kosher-for-Pesach options.